Lab-based UX research
Bringing people together to make better design decisions, faster.
It’s difficult to create and sustain great user experiences when people across your business haven’t been able to see what your current user experience is like.
Without a shared context to work from, the strongest opinion often wins. That’s a risky way to build modern product.
To get people on the same page, it’s useful to get them out of the office (or bedroom), in-front of their users, and somewhere they can easily discuss and make sense of what they’ve seen.
Our world-class UX lab is that place and it’s where we facilitate a range of team-based UX research experiences, including usability testing, rapid prototyping, and user interviews.
We also offer a range of remote UX research experiences.
Planning & scripting
Synthesis & analysis
Reporting & highlights
How it works
To discover where the opportunities are in your problem-space or user experience, our engagements typically involve the following:
1. Stakeholder conversations
Who has a vested interest in the outcome? We speak with you and other important stakeholders to understand what you’re trying to achieve and why.
2. Planning & scripting
What are you trying to learn? We come up to speed with your team and product and then create the plan and script that guides the study towards useful findings.
3. Recruiting participants
Who do you need to learn from? We find, screen, schedule, communicate with and obtain informed consent from people who fit your target user profile.
4. Moderating and facilitating
How do we maximise learning and alignment? We expertly moderate sessions with participants and then immediately facilitate live debriefings with your team.
5. Synthesis & reporting
What did we learn? Depending on the method, we may guide you through a report of findings and recommendations, or help you to decide what to do in real-time.
Our lab-based UX research experiences are designed to give you:
What does it cost your organisation to design, develop, launch, and support products that people find difficult or frustrating to use? It’s better not to find out.
Shipping products where users have been involved early and often helps you to create experiences that rise above their expectations and your competitors.
Have opinions, sure, but hold them loosely. Rather than guessing what you should change or create to make your product better, let your users inform you.
Making digital products is a team sport. Give people the opportunity to get out of their silos, see their users, and understand each other's perspectives.
We help you to learn what matters most, whether it’s a clearer view of your customers’ mental models, or an accurate assessment of your product’s usability.
As a freshly formed product team with big goals, The Space InBetween’s approach and facilities brought us together and created the shared understanding we needed. Adaptable, meticulous and able to engage with us at all levels, the experience and resulting insights have had a meaningful influence on our product priorities and strategy. We'd barely finished the first study and people were asking me, ‘When is the next one?’.
Head of Design & ResearchEasy Crypto